Privacy Policy

Last Updated: August 2025

Narrativy ("we", "us", or "our") operates the website https://narrativy.app/ ("Platform"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our interactive storytelling platform and related services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Google Authentication Data: Email address, display name, profile photo, and Google account ID
  • Profile Information: Additional details you choose to provide in your profile
  • Account Preferences: Theme settings, notification preferences, and other customization options

1.2 Content and Usage Data

  • Stories and Creative Content: Interactive stories, chapters, and related metadata you create
  • User Interactions: Story purchases, reading progress, choices made within stories
  • Platform Usage: Pages visited, features used, time spent on platform, search queries
  • Analytics Data: Story performance metrics, user engagement statistics

1.3 Payment and Financial Information

  • Transaction Data: Purchase history, payment amounts, transaction IDs
  • Wallet Information: Credit balance, transaction history, top-up records
  • Payout Details: PayPal email, Venmo handle, UPI details for author payments
  • Payment Methods: UPI transaction data, bank account information for UPI payments
  • Tax Information: As required for payment processing and compliance

1.4 Technical Data

  • Device Information: Browser type, operating system, device identifiers
  • Network Data: IP address, location data (city/country level)
  • Cookies and Session Data: Authentication tokens, session preferences
  • Performance Data: Error logs, performance metrics, crash reports

2. How We Use Your Information

2.1 Core Platform Services

  • Authenticate users and maintain secure account access
  • Enable story creation, publication, and interactive reading
  • Process payments, manage wallet credits, and distribute author earnings
  • Provide personalized content recommendations and search results
  • Maintain your story library and purchase history

2.2 Platform Improvement

  • Analyze usage patterns to improve user experience
  • Monitor platform performance and fix technical issues
  • Develop new features based on user behavior and feedback
  • Conduct A/B testing for interface improvements

2.3 Communication and Support

  • Send important platform updates and notifications
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Notify you about earnings, payments, and account activity

2.4 Safety and Compliance

  • Moderate content using AI-powered tools
  • Prevent fraud, abuse, and violation of our Terms
  • Comply with legal obligations and law enforcement requests
  • Protect intellectual property rights

3. Information Sharing and Third Parties

3.1 Service Providers

We share information with trusted third-party services that help us operate the platform:

  • Supabase: Database hosting, authentication, and backend services
  • Cloudflare: Content delivery, security, and performance optimization
  • PayPal: Payment processing for purchases and author payouts
  • Cashfree: UPI and payment gateway services for Indian users
  • OpenAI: Content moderation and AI-powered features
  • Google Analytics: Usage analytics and performance monitoring

3.2 Legal and Safety

We may disclose information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, and that of our users
  • Investigate potential violations of our Terms of Service
  • Prevent fraud, security breaches, or other harmful activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security and Storage

  • Encryption: Data is encrypted in transit using HTTPS and at rest in our databases
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Regular Audits: Security practices are regularly reviewed and updated
  • Data Centers: Information is stored in secure, geographically distributed data centers
  • Retention: We retain data only as long as necessary for service provision and legal compliance

5. Your Privacy Rights and Choices

5.1 Account Management

  • Profile Updates: Update your profile information through your account settings
  • Privacy Settings: Control visibility of your profile and activity
  • Communication Preferences: Manage notification and marketing preferences

5.2 Data Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your story content in a standard format
  • Objection: Object to certain processing activities

To exercise these rights, contact us at api@narrativy.app.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Authentication, security, and basic functionality
  • Analytics Cookies: Understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings, though this may affect platform functionality.

7. International Data Transfers

Your information may be transferred to and stored in countries other than your own, including India and the United States. We ensure appropriate safeguards are in place to protect your data during international transfers.

8. Children's Privacy

Narrativy is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform, email notifications, or other prominent means. The "Last Updated" date at the top indicates when the policy was last revised.

10. Regional Privacy Laws

10.1 European Users (GDPR)

If you're located in the European Economic Area, you have additional rights under GDPR, including the right to lodge complaints with supervisory authorities.

10.2 California Users (CCPA)

California residents have specific rights regarding their personal information, including the right to know, delete, and opt-out of the sale of personal information.

11. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Email: api@narrativy.app
Subject Line: Privacy Policy Inquiry
Website: https://narrativy.app

We aim to respond to all privacy-related inquiries within 30 days of receipt.